A Safe & Inclusive Culture

The type of culture which the company will strive very hard to foster is one of Inclusion, Involvement, Communication, Collaboration, Responsibility, Discipline and above all Teamwork.

We have created a Quality Driven environment, where everyone understands their role to play in the business strategy. There is a single, shared common belief and direction from leadership. Involvement and engagement are key so we continuously improve and find better ways of working tomorrow than we do today.

We strive to find customers who share our ethos of openness, transparency with an undertaking from all parties for mutual cooperation, respectfulness and trust. We are committed to delivering exceptional levels of customer service delivered in a highly competitive way.

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Core Values

Our core values are at the heart of our business. They define who we are, how we work, what we believe in and what we stand for. They set out our business principles, how we act and expect to be treated as part of Addison. People are our business. We are professional, high performing team players, focused on delivering high quality service at a competitive price. They are as follows…

People

People are the core of our business and our intense focus on employee experience enables us to attract, inspire, engage, and develop our people. This creates a stimulating and inspirational work culture which encourages personal development and celebration of excellence and success. Our focus is to nurture and instil tremendous attitudes, particularly responsibility and a sense of urgency.

Relationships

Delivering an outstanding client experience and always striving to make their business better is at the core of what we do, and this enables advocacy and growth for our business. We always go the extra mile to exceed their expectations by working as a team with an ethos of openness, transparency, respectfulness, and trust.

Teamwork

We achieve more when we collaborate and work in teams. It al lows us to be more efficient, enhances productivity, encourages feedback, increases learning opportunities and leverages multiple skillsets.

Discipline & Work Ethic

We must always deliver on our promises to our clients. Our people are highly motivated to deliver to a highly professional and consistent business standard through their determination and commitment to their job. Complacency is always eradicated.

Continuous Improvement

We are committed to the relentless pursuit of improving our products, services, and processes to enhance the value for our clients to support our objective for delivering excellence in client experience. A continuous improvement culture boosts employee experience and a willingness to learn from both successes and failures strengthens and continuously improves our client delivery.

Financial Responsibility

We expect to receive a fair reward for our business performance. We are very cost conscious, always managing our own and our client costs so that we remain highly competitive in the marketplace and always deliver excellent value for money.

Integrity

Integrity is the foundation on which our team build relationships and trust. As a business, it is our most valuable asset Individually, it is the ability to infuse every action with honesty, fairness and respect for clients and colleagues alike.

Safety and Assurance

Safety and Assurance is always our top priority. We care passionately about the physical safety of our team and our clients as well as their mental health wellbeing through the transfer of support, training, knowledge, and internal control mechanisms. Through our forward planning and preparation, we are able to eliminate unplanned events where the greatest risks are found.

Environment and Community

We have complete commitment to embedding and celebrating a sustainable and social value approach within the entire Addison Group. as we continue to develop an expanding and sustainable business. We are committed to providing a safe and rewarding environment for our team, contributing positively to the environment, and supporting the communities in which we live and work.

World Leaders in Health and Safety Practice

Organisations receiving a RoSPA Award are recognised as being world-leaders in health and safety practice. Every year, nearly 2,000 entrants vie to achieve the highest possible accolade in what is the UK’s longest-running H&S industry awards.For the 20th year running Addison have been awarded the ROSPA award and so this year we are delighted to have received the Order of Distinction Award.

The majority of awards are non-competitive and mark achievement at merit, bronze, silver and gold levels. Gold medals, president’s awards, orders of distinction and the Patron’s Award are presented to organisations sustaining the high standards of the gold level over consecutive years.

Competitive awards go to the best entries in 24 industry sectors including construction, healthcare, transport and logistics, engineering, manufacturing and education.

There are specialist awards for health at work, environmental management, safety delivered outside of the workplace, and fleet safety, and excellence trophies for the best international organisation, new entry, workforce involvement, leisure organisation, and organisation operating or based in Scotland. RoSPA’s top accolade is the Sir George Earle Trophy.

Commitment and Respect

When choosing to work with you can be assured that we conduct all business with maximum respect for our staff, partners and suppliers and promote care of both the wider environment and those environments in which we operate.

Our commitment to safety, health and the environment influences all that we do and is promoted through:

Safe Operations
Sustainability
Continuous Improvement
Communication

Sometimes, despite the best laid plans, it’s possible that things don’t go as anticipated. If this happens, then you can rest assured that we’ll be as open as possible about what happened and then put things right, even if it impacts on our own business. Aimed at delivering service to the highest level of satisfaction possible, every aspect of our work is delivered to a strict yet flexible process, subject to;

Suitable Resource and Environmental Controls.
Constant process of reviews and verification to enable guarantees.
Continual drive for efficiency.
Client requirements are kept at the forefront of our work.
Compliance measures for Technical and Commercial matters.
Corrective action for Non-conformity, taking into consideration risks and opportunities, and reviewing its effectiveness.